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Last updated March 1, 2025
Thank you for choosing to shop with us at Quantum Saw, LLC ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns regarding our return and refund policy, please contact us at customerservice@sawblade.com.
When you make a purchase from our website https://portaband.com(the "Website"), we appreciate that you trust us with your business. This Return and Refund Policy outlines the terms and conditions regarding product returns and refunds, and we encourage you to read it carefully before making a purchase. If you disagree with any of the terms, please do not proceed with your purchase.
This policy applies to all products purchased through our Website.
We will accept returns for products that are defective or if you change your mind about the purchase. To qualify for a return, the product must be in new, unused condition, with the original packaging intact.
Only new products that are unopened in their original packaging or unused will be accepted for returns.
You must initiate your return request within 30 days from the date of receiving the product.
To begin the return process, please reach out to us at customerservice@sawblade.comor visit our contact page on the Website. You will need to provide your order number and the reason for the return. We will guide you through the next steps.
Return shipping is free. We will provide a prepaid return label for the return shipping, at no additional cost to you.
Upon receipt of the returned product, we will inspect it to ensure it meets our return criteria. Once the inspection is complete, we will process your refund according to the outlined terms.
After we receive your returned product and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. This process typically takes up to 3 business days.
We do not process exchanges. If you wish to change your item, please return the original product and place a new order for the desired product.
We do not charge any restocking fees for returns.
Refunds will be issued to the original payment method used during the purchase. The refund will be for the full purchase price, excluding any applicable taxes or shipping charges that may have been incurred.
At this time, we only sell and ship products within the United States.
We only accept returns for new, unopened items in their original packaging. If the product is used or opened, it will not be eligible for a return.
If you have any questions or concerns regarding this Return and Refund Policy, please contact us at support@portaband.com or 800.754.6920. You may also visit our contact page on the Website for further assistance.
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